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DEPARTMENT OF iNFORMATION TECHNOLOGY (IT)
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Dan Smith
Chief Information Officer
Bio
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Mission
Provide business value, through collaboration and participation with our business partners (customers), by leveraging the right technology to enable timely, cost-effective and high quality delivery of city services.
Vision
To be recognized as an innovative, value-driven, customer-focused, effective information technology services provider.
Office of the Chief Information Officer
Dan Smith, CIO
The office of the Chief Information Officer oversees and guides all technology-related activities associated with the delivery of products and services managed by every department of the City. We provide a strategic framework and direction for leveraging technology to create business value. Specific functions and services provided by the Department of Information Technology include:
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Systems and Programming
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Mainframe and Server Administration and Support
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Help Desk Services
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Network Management and Support
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Telecommunications Support
End User Support
Natalie Hall, Manager
End User Support Team provides desktop, help desk, and network support for the City, and selected City agencies. We are responsible for distributing and maintaining desktop hardware and software. Our technical expertise is enhanced through forming close relationships with key partners and vendors to provide our customers with superior service. Our services focus on three main goals - increasing your productivity, reducing your costs through the use of standards, and improving end-user satisfaction. Our goal to provide leadership in supporting and facilitating the effective use of technology as an everyday tool.
Mainframe Operations
Kathy Bullard, Manager
Mainframe Operations maintains the city's mainframe computer system and provides physical security for the city's data.
Server & Mainframe Team
Jeremy Johnson, Enterprise Server Manager
Mainframe Operations maintains the city's mainframe computer system and provides physical security for the city's data.
Information Security
Ken Amakor, Chief Security Officer
Information Security division is responsible for protecting the City’s information assets by managing risks appropriately and implementing necessary controls to defend against attacks to assure that confidentiality, integrity, and availability of the City’s information and information systems are sustained. It develops, implements, and enforces security policies, standards and procedures; and ensures that applicable regulatory compliances are met. It focuses on the organizational (short-term), tactical (medium-term), and strategic (long-term) security needs of the City.
Systems and Programming
Kim Bolarinwa, Director of Enterprise Applications
Systems and Programming is a division of IT professionals consisting of systems analysts, database administrators, web developers, mainframe programmers and IT consultants responsible for enhancing, supporting and maintaining the City of Atlanta systems and applications. Those mission critical applications include Oracle E-Business Suite (ERP), Criminal Justice Information Systems (CourtView) , Kronos Time & Attendance, Remedy Help Desk, KIVA Permitting System and numerous web applications developed in house.
Telecommunications
Ken Dawson, Telecom Director
The primary role of Telecommunications is to facilitate voice, data and video communications for employees to perform their job and provide city services. Telecommunications is the underlining infrastructure that enables most technology operations, and include the following components:
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large and small telephone systems, the voicemail, the long distance access, and switchboards
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backbone data networking (Wide Area Network) to link all City of Atlanta locations with each other for e-mail, web access, and unique departmental applications
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local data networking (Local Area Network) to link a building’s desktops with print and e-mail servers and for file sharing in a department.
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web connections and the associated firewall, virus, and filtering controls
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Cellular/wireless/PCS/Blackberry/Pager services for the City of Atlanta mobile employees
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Cable TV connectivity
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Telephone, data and CATV cabling
Due to the embedded nature of wiring and electrical distribution points in the infrastructure of a department’s facilities and housing, it should be a standard practice to involve Telecommunications at early planning sessions for moves, additions, changes, and deletions of departmental technology segments.
As an operational mandate, Telecommunications monitor telephone and data network alarms/trouble reports, and coordinates restoration of installed access points and facilities
for all departments using the city’s integrated networks.
Business Strategic Services
Michael Dogan, Deputy CIO
BSS/PMO aim is to spearhead business transformation through people, process, and enabling technology. The division focuses on process improvement and best practice project management. Our motto is to promote partnering, collaboration, and innovation with a staff of:
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Change Management Advocate
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Business Process Management Disciples
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Technology Evangelist
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Solutions-Driven Implementers
The PMO consist of Certified Project Management Professionals (PMPs) responsible for:
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Strategic Alignment of Projects/Programs to Business Goals
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Business Process Improvement/Business Analysis
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Strategy Execution through Program/Project Management
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Program/Project Management Methodologies & Training
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Reporting (Organizational Best Practices, Portfolio Management)
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Project Management coaching, mentoring, and leadership
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