The City of Atlanta has taken an innovative approach to improve services related to public parking.  Legislation has been adopted that will allow for a new parking management program to be implemented.  This new program will improve traffic flow in the City and maximize the utilization of parking spaces for the public, residents, business owners, tourists and employees.  

Effective November 1, 2009, the management and operation of the City’s on-street parking program was outsourced to Professional Account Management, LLC, a Duncan Solutions company, doing business as PARKatlanta. The new program includes the enforcement of parking-related regulations on behalf of the City, which encompasses: 

• provision for maintenance of parking meters and regulatory signage
• parking meter collections
• on-street parking and right-of-way regulation enforcement
• parking citation processing and delinquent collection services; and
• vehicle booting and towing services.

This will improve parking availability by installing more than 200 additional multi-space parking meter pay stations.  The new pay stations accept various forms of payment, including coins, bills, and credit cards. Other improvements to be introduced will include enhanced customer service options for motorists who receive parking tickets to pay fines securely and easily online or by calling a toll-free phone number. 1-888-266-1360.

The process will focus on reducing a backlog of more than 150,000 outstanding parking tickets responsible for about $7 million in uncollected fines.

All services will be performed in accordance with City regulations and guidelines. Oversight of the public parking management program will remain under the purview of the Department of Public Works/Office of Transporation.

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