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Contact Info
City of Atlanta
Hartsfield-Jackson Atlanta
International Airport

6000 North Terminal Pkwy
P.O. Box 20509
Atlanta, Georgia 30320

Tel: 404.530.6600
Fax: 404.530.6803

Atlanta Airport Website

Airport General Manager
Roosevelt Council, Jr. 

Aviation Sr. Deputy
General Manager
Michael L. Smith

Airport Information


Customer Service

Our mission is to provide the Atlanta region a safe, secure and cost-competitive gateway to the world that drives economic development, operates with the highest level of customer service and efficiency, and exercises fiscal and environmental responsibility. 

Atlanta Airport Website

Airport General Manager

Roosevelt Council, Jr. was named Airport General Manager at Hartsfield-Jackson Atlanta International Airport in January 2017. Mr. Council oversees Airport operations as well as a $6 billion capital improvement program that will pave the way for growth over the next 20 years.

Previously, Mr. Council was the Airport deputy general manager and chief financial officer. In that role, he directed all accounting, budgeting, financial analysis and forecasting, procurement and treasury operations at the Airport.

Mr. Council has more than 25 years of experience as a financial professional in public accounting, communications, transportation logistics and the public sector. He joined the City of Atlanta in 2009 as budget and fiscal policy chief and later served as deputy chief financial officer, both under former Mayor Shirley Franklin. Prior to joining the Airport, he served as interim CFO for the City of Atlanta under the leadership of Mayor Kasim Reed.

Before his employment with the City of Atlanta, Council was CFO of the Georgia Technology Authority, where he was responsible for general accounting, budget, cost accounting, financial reporting, payroll and strategic planning.

Mr. Council serves on the Board of Advisers for the Metro Atlanta Chamber and the board of directors for the Atlanta Convention & Visitors Bureau and Atlanta Technical College. He also is a member of 100 Black Men of Atlanta, Inc.

He is a graduate of Memphis State University, the Harvard University Executive Leadership Program and the Georgia Leadership Council.


Airport Deputy General Manager

Michael L. Smith is the airport senior deputy general manager. He manages the department’s day-to-day functions, including commercial operations, planning and development, finance, procurement and IT.

Mr. Smith has nearly two decades of municipal government experience, having served 17 years with the City of Atlanta as a senior assistant city attorney. During that time, he practiced all aspects of local government law, including litigation, contracts, property use and development, business and employment issues.

He also served as Atlanta’s lead counsel representing the Department of Aviation. He was responsible for negotiating agreements related to the airlines and other airport tenants. He played a key role in preparing intergovernmental agreements with surrounding jurisdictions to implement airport projects such as the fifth runway.
Before joining the Hartsfield-Jackson team, Mr. Smith was a private practice attorney specializing in local government law, airport and aviation matters. He served as county attorney in Clayton County and also held positions with Delta Air Lines.

Mr. Smith began his legal career as law clerk for the Honorable Clarence Cooper, a former judge in Fulton County Superior Court.

A native Atlantan, Mr. Smith earned a political science degree from Duke University and a law degree from North Carolina Central University.

Airport Deputy General Manager

Balram Bheodari is the Airport deputy general manager. With 30 years of aviation industry experience Bheodari oversees public safety and security; operations, maintenance and transportation; and sustainability, asset management and facilities.
Bheodari rejoined the Hartsfield-Jackson leadership team in August 2016 after a stint as the chief operating officer (COO) for the Houston Airport System (HAS). As the COO, he led strategic and business plan development, business process re-engineering, technologically complex project implementation, infrastructure programs and airport operations.

Previous to that, Bheodari served as the general manager of George Bush Intercontinental Airport (IAH). He was responsible for the daily operations of Houston’s largest airport, with more than 41 million annual passengers — nearly 10 million of whom were international passengers — and more than 1,350 daily flight operations. Bheodari was in charge of the development and implementation of the airport’s policies, procedures and cost-effective workforce planning. In addition, he coordinated the preparation, implementation and execution of IAH’s budget.

Bheodari is no stranger to Hartsfield-Jackson. Before joining HAS, he served more than three years as ATL’s deputy general manager. During that time, he managed an annual operating budget of more than $170 million and an annual capital budget of more than $300 million.

Before becoming deputy general manager, Bheodari served as interim assistant general manager for Operations, Maintenance and Security (OMS), which later was reorganized into two divisions (Public Safety and Security; Operations, Maintenance and Transportation). The OMS division comprised Airside Operations, Landside Operations, Airport Maintenance, Security, Ground Transportation, Airport Police, Airport Fire, Automated People Mover Systems and the Airport Centralized Command and Control Center, or C4.

In November 2009, Bheodari spearheaded the activation of Hartsfield-Jackson’s consolidated Rental Car Center and the ATL SkyTrain automated people mover. In May 2012, he led the opening of the 1.2-million-square-foot Maynard H. Jackson Jr. International Terminal, which accommodates more than 12 million international travelers each year.

In 2008, Bheodari received the American Association of Airport Executives’ Accredited Airport Executive (AAE) designation, which fewer than 10 percent of airport executives nationally have earned. In 2011, he earned the International Airport Professional (IAP) accreditation from the Airports Council International and the International Civil Aviation Organization.

Before arriving at ATL in 1999, Bheodari was assigned to Third U.S. Army headquarters in Atlanta and served as a senior aviation adviser to the chief of aviation in support of operations in Southwest Asia.

Bheodari graduated from Troy University with a Bachelor of Science in aviation management. He also completed the Emory University Executive Education Management Development Program. He retired from the Army with 22 years of active military service in the aviation branch as an instrument-rated rotary wing pilot.

Interim Deputy General Manager / Chief Financial Officer

Greg Richardson is the interim deputy general manager and chief financial officer. A certified public accountant, he monitors ATL’s nearly $1 billion annual budget and oversees the financing needs for ATLNext, the Airport’s capital improvement program.
Mr. Richardson began working for Hartsfield-Jackson in April 2011 after serving as the controller for the City of Atlanta from 2009 to 2011. He was named the interim assistant general manager for finance and accounting in April 2012, and he began serving in a permanent capacity in July 2013. He was named interim deputy general manager and chief financial officer in 2016.

Mr. Richardson has worked in accounting and finance for nearly 30 years. Before joining the City of Atlanta, he was the business segment controller for Norcross-based CheckFree Corp. Before his tenure at CheckFree, he was the chief accounting officer for Hobbs Group, LLC.

He started his career with RTM Restaurant Group in 1987 as a staff accountant and ultimately worked his way up to controller.

Mr. Richardson is a graduate of Florida State University with a Bachelor of Science in accounting, and he recently attained designation as an International Airport Professional. He serves on the Advisory Board of the Georgia Haitian-American Chamber of Commerce and is a board member of the Greater North Fulton Chamber of Commerce.

Assistant General Manager, ATL Business Ventures

Cortez Carter is the assistant general manager of ATL Business Ventures. He is responsible for nontraditional revenue from domestic and international business, nontraditional real estate and concessions development.

Mr. Carter joined Hartsfield-Jackson in 2015, bringing more than 25 years of municipal government, real estate and aviation experience. He began his career in commercial banking, where he ascended to senior vice president with the Bank of Montreal-Harris Bank. As president of Quest Development Group, Mr. Carter developed and managed more than $400 million of award-winning mixed-use and transit-oriented real estate projects.

Before joining the City of Atlanta, he served as managing deputy commissioner of Chicago’s O’Hare and Midway International airports, where he was responsible for a billion-dollar aviation asset portfolio. In 2014, he was awarded Best Airport Concessions Management by Airport Revenue News.

Mr. Carter is a graduate in the University of Illinois-Chicago in industrial/organizational development, and he holds numerous licenses and certifications. A proud member of the Tuskegee Airmen, he is an experienced instrument-rated pilot.

Assistant General Manager, Public Safety and Security

Richard L. Duncan, a Certified Protection Professional, has served as assistant general manager for Public Safety and Security since April 2012. Duncan joined the Department of Aviation in May 1996 and has held several leadership positions in the Aviation Security division, including his most recent position as Security director.

In his current role, Duncan leads the Airport Public Safety and Security Team, which consists of more than 500 individuals with operational responsibilities for Airport law enforcement, life and fire safety, emergency preparedness and response and the Airport Communications Center. Duncan is responsible for day-to-day operations and regulatory compliance at the Department of Aviation to ensure the efficient, safe and secure movements of about 240,000 passengers and 2,700 aircraft operations each day. Additionally, Duncan is responsible for developing and implementing the Airport’s emergency response plans. He regularly coordinates with federal, state and local agencies — including the Federal Aviation Administration, Transportation Security Administration, Department of Homeland Security and Federal Bureau of Investigation — to implement rules, regulations and procedures.

Duncan is the vice chair of the Airport Council International World Standing Security Committee. As a past chairman of the Great Atlanta Chapter of ASIS International, the largest international organization for security professionals, Duncan is credited for developing and spearheading the implementation of the Chapter’s renowned Security Officer Recognition program. He is also a past chairman of the Airports Council International–North America Public Safety and Security Committee. Access Control and Security Systems Magazine named Duncan Security Director of the Year. Duncan was also named one of the 25 Most Influential Security Executives by Security Magazine, Solutions for Enterprise Security Leaders. He also was featured in the Corporate Brass Section of “Who’s Who in Black Atlanta,” ninth edition and the Corporate Spotlight Section of its fourteenth edition.

A retired commissioned military police officer, Duncan has performed challenging law enforcement and security management duties internationally. Duncan is Board Certified in Security Management by ASIS International. He is also certified in Homeland Security by the American Board for Certification in Homeland Security. Duncan earned a Bachelor of Arts degree in criminal justice from the University of Florida and a Master of Science degree in education from the University of Southern California. He is also a graduate of the U.S. Army Command and General Staff College.

Assistant General Manager, Operations, Maintenance and Transportation

Paul S. Meyer, an Accredited Airport Executive, leads the Operations, Maintenance and Ground Transportation division at the world’s busiest airport to ensure a safe and efficient operating environment for more than 95 million passengers and more than 920,000 flight operations annually.

Paul's division comprises Airside Operations, Landside Operations, Airport Maintenance, Parking, Ground Transportation, Automated People Mover Systems and common-use facilities. He became the interim assistant general manager in April 2012 and began serving in a permanent capacity in January 2013

Meyer is responsible for ensuring compliance with federal, state and local regulations, including the Federal Aviation Administration (FAA) regulations and advisory circulars.

He joined the Department of Aviation in November 1993 and has held several key positions in the Aviation Operations division, including director of Operations since 2004. As director, he was responsible for emergency response; aircraft parking, including cargo and charter aircraft operations; construction coordination; airfield marking, lighting and signage; winter weather operations; FOD (foreign object debris) control; wildlife management; customer service; runway incursion prevention; common-use facilities; and all drivers training programs for movement and nonmovement areas.

The Armbrust Aviation Group named him “Airport Operations Manager of the Year” in 2006 based on demonstrated leadership, innovation, safety programs and community service. Under his leadership, FAA Airport Certification Inspections were rated excellent with “zero discrepancies” from 1998 to 2001 and in 2004, 2006, 2010 and 2011, and the Airport was awarded the FAA Runway Safety Partnership Award for 2011.

Meyer is a colonel in the U.S. Air Force Reserve and has a Bachelor of Science degree in aeronautical studies and a master’s degree in aviation management from Embry-Riddle Aeronautical University. He is a member of the FAA Surface Collaborative Decision Making Team and of the National Fire Protection Association (NFPA) Technical Committee on Aircraft Rescue and Fire Fighting.

Assistant General Manager, Planning and Development

Franklin Rucker is the Assistant General Manager for Planning & Development for the Department of Aviation. He is responsible for the planning, design and construction of the capital program at Hartsfield-Jackson Atlanta International Airport.

Mr. Rucker has more than 33 years of experience in civil engineering design and project management with 18 years of progressive experience in the aviation facilities industry directing sophisticated design and construction projects.

Mr. Rucker returned to Hartsfield-Jackson in 2015, following five years as a Deputy Project Manager for Parsons International, where he led the expansion of the Abu Dhabi International Airport in the United Arab Emirates.

Prior to his tenure with Parsons, Mr. Rucker worked for nine years at Hartsfield-Jackson, where he managed a list of major development projects including the ATL 5th Runway, the Airport’s innovative checked baggage screening system and the expansion of the Airport’s security screening checkpoint locations.

Before Hartsfield-Jackson, Mr. Rucker served as Project Manager/Project Engineer for numerous projects in the public and private sectors, including construction programs for the Metropolitan Atlanta Rapid Transit Authority (MARTA) stations and the Georgia Dome.

Mr. Rucker holds a Bachelor of Science degree in Civil Engineering from the Georgia Institute of Technology and is a registered Professional Engineer in the State of Georgia.

Director, Office of Public Affairs

Myrna White is the director of the Office of Public Affairs. She is responsible for the various business units that oversee government and community affairs, executive messaging, Partners in Education, international affairs, web content and public relations (excluding media relations).

Ms. White began her aviation career leading information workshops at Airport area communities during the planning and construction of ATL’s fifth runway a decade ago.
She was named 2013 Business Woman of the Year by the Clayton Chamber of Commerce and was honored with the 2013 Celebration of Women Torch Award from Delta Sigma Theta Sorority Inc., Atlanta Alumnae chapter. Ms. White also received the Pinnacle Leadership Award from the sorority’s East Point/College Park Alumnae chapter. Additionally, the Georgia House and Senate passed resolutions honoring her for her professional leadership and service to the community.

Ms. White is a graduate of Leadership Fayette, Leadership Clayton and the Regional Leadership Institute. She is a former Big Sister of the Year for Big Brothers/Big Sisters Inc.; named an Outstanding Georgia Citizen; listed among Georgia’s Most Powerful and Influential Women in Government by Women Looking Ahead magazine and in the Atlanta Business League’s List of Atlanta’s Top 100 Women of Influence each year since 2006.

A graduate of the University of Georgia’s school of journalism, she also completed the Emory University Executive Education Management Development Program. She recently successfully completed the Global ACI-ICAO Airport Management Accreditation Program.


Director, Aviation Information Systems

Sharon Heard-Jones became director of the Department of Information Technology–Aviation (DIT-Aviation) unit on July 19, 2012. The division comprises the Aviation IT Network Services, Aviation IT Application Services, Aviation IT Strategic Services, Project Management, Information Security and Desktop Support units.

Heard-Jones, who has more than 17 years of IT experience, is responsible for implementing and integrating technologies to support the Department of Aviation’s strategic objectives. She provides leadership and a clear technological vision for the Department of Aviation and its stakeholders. Heard-Jones ensures that the DIT-Aviation plan is aligned with the Airport’s overall business goals. She advises staff on notable changes within the information systems industry and recommends appropriate investments. She supports the activation of new technology platforms to help reduce financial costs and improve efficiency.

Heard-Jones provides IT standards, technical specifications and operational support for key Airport systems, such as computer-aided dispatch (CAD) and fingerprint database systems, and is conducting factory testing on the new parking revenue control system at the Maynard H. Jackson Jr. International Terminal.

She joined the Department of Aviation in 1996 as a help desk support technician and has served in many other capacities, including system analyst, system administrator, report developer, business and system application manager, and application services manager. As the application services manager, Heard-Jones was responsible for managing database administration, website administration, web development management, system administration, project management for team projects, strategic and business planning, budget development and administration within DIT-Aviation.

In August 2010, Heard-Jones provided development support and oversight for the implementation of the Airport’s first mobile website, geared toward the traveling public. She also oversaw the commission of the Airport Safety and Operational Compliance System (ASOCS), which allows the Airport to manage and maintain federal compliance. In the same year, she implemented a failover database solution for the gate management system and supported other business systems, such as the vehicle reservation system. In 2009, she was responsible for the redesign and development of the Airport’s Wi-Fi splash website. She has been an instrumental leader in the implementation of other systems, such as the Airport’s PROPworks accounts receivable and the City of Atlanta’s Oracle ERP systems.

Heard-Jones holds a bachelor’s degree in information technology from American InterContinental University. She completed the Emory University Executive Education Management Development Program and is a graduate of the Pathbuilders Achieva leadership program for women.














Last updated: 5/2/2017 4:11:43 PM