Atlanta Information Management

Our Vision:

Shaping Atlanta to be a world-class city by enabling the use of innovative technology solutions to serve our residents, businesses, and visitors.

Our Mission:

Advancing Atlanta by consistently delivering innovative, reliable, secure, and user-focused technology solutions.

Our Core Values:

Transparency: Open, honest, and forthcoming communication, and actions within AIM and for our customers.

Accountability: Holding oneself and others accountable for their actions and decisions; taking ownership of mistakes and working towards solutions.

Collaboration: Embracing teamwork, fostering partnerships, and cultivating innovation AIMed towards achieving shared goals.

Service: Taking action to create value that assists in achieving quality IT outcomes to benefit our customers.

Integrity: The quality of being honest and showing a consistent and uncompromising adherence to strong moral and ethical principles and values.

Contact Information

City of Atlanta
Department of Atlanta Information Management
55 Trinity Avenue SW
Suite G700
Atlanta, Georgia 30303

Email: AIMServiceDesk@atlantaga.gov
Phone: 404-546-4246

For City Employees with technical requests, AIM is here to help. Please submit a ticket to our Service Desk team via AIMNow and we will continue making every effort to provide you with a high-level experience and swiftly resolve your requests.

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