Watershed Management
Commissioner of Watershed Management | Al Wiggins, Jr
HELPFUL LINKS
Department Of Watershed Management Website
DWM Forms
Water Rates
Water Quality Reports
Document Repository
Establish New Water And Sewer Bill Account Services
Disconnect Water/Sewer Service Request
How To Dispute Your Bill Or Request An Account Adjustment
The Department of Watershed Management is a trusted regional public utility serving 1.2 million customers each day. Core services of the Department include treatment and delivery of safe drinking water, treatment and collection of wastewater and management of stormwater in the City of Atlanta.
Vision
To distinguish ourselves as leaders in innovation, service and value.
Mission
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Delivering excellent customer service through a motivated, skilled, and empowered workforce
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Ensuring treatment and delivery of high quality drinking water as well as collection and reclamation of wastewater to a high standard while implementing innovative solutions for resource recovery
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Sustainable stormwater management, integrated planning and mitigation of the adverse impacts of flooding, while leveraging partnerships to protect, restore and enhance our watersheds
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Building the capacity to be a strong partner in the resilience of our City
Core Values
Teamwork: focusing our collective strengths to deliver service
Integrity: adhering to high ethical standards; doing the right thing at the right time for the right reasons
Customer Centric: understanding needs and delivering on our promises
Accountability: accepting responsibility for our actions
Employee Commitment: valuing our employees as our most valuable resource
For in-depth Department information please click here to go to www.Atlantawatershed.org
Contact Information
City of Atlanta
Department of Watershed Management
72 Marietta Street NW
Atlanta, Georgia 30303
Call: 311 or 404-546-0311 for Customer Service Requests / Water & Wastewater Emergencies (Main breaks, sewer spills etc.)
Call Center eFax: 404-979-6787-- Documents required to start water service
Open Records Request:
- Call 404-546-1087 or…
- Request - https://www.atlantawatershed.org/openrecords/
- Correspondence – OpenRecords-Watershed@atlantaga.gov
If you are applying for new water and sewer service, please call ATL311 at 404-546-0311.
Where and how can I pay my water/sewer bill?
- By phone at 404-658-6500 (Option 1)
- Online to pay your bill online using our convenient and secure online bill payment service.
- Pay-by-Text (requires registering and enrolling online)
- P.O. Box 105275, Atlanta, GA 30348
- Western Union (i.e. Kroger, Publix) or any other participating Western Union location. To find a location near you, click here for English or Spanish
- Bill pay though personal bank
- Walmart Click here for more details
- Night Deposit Drop Box at City Hall (68 Mitchell Street)
In person with credit card, debit card, check or money order at DWM Customer Service Centers:
- City Hall - 55 Trinity Avenue
- 2 City Plaza - 72 Marietta Street
Key Executive Team Members
Office of Financial Administration
Jonathan Williams
Deputy Commissioner
jolwilliams@atlantaga.gov
Office of Water Treatment and Reclamation
Quinton Fletcher
Deputy Commissioner
qfletcher@atlantaga.gov
Office of Communications and Community Relations
Scheree Rawles
Director of Communications
srawles@atlantaga.gov
Tel: 404-546-3200
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