Make the Right Call

Make the Right Call Campaign  

In an effort to reduce 911 call volume, the City of Atlanta introduces the “Make the Right Call Campaign,” emphasizing responsible use of the emergency hotline. Recent analysis reveals that a significant 60% of calls made to 911 are non-emergencies, potentially causing delays in attending to true emergencies.

Some common non-emergency calls include landlord-tenant disputes, barking dogs, noise complaints, illegally parked cars, and lost property. While these concerns are important, it's crucial to reserve 911 strictly for genuine emergencies involving immediate threats to health, safety, property, house fires, vehicle accidents, or ongoing criminal activities.

Urgent but non-emergency incidents, such as crimes with no imminent threat or suspect on the scene, noise disturbances, civil disputes, car break-ins, vehicle accidents without injuries, and abandoned vehicles, should be reported to ATL311. Multiple options are available for residents to receive support from the City in true non-emergency situations.

For enhanced accessibility, residents within city limits are encouraged to text 911 for reporting non-emergencies. Texting is suitable for matters that do not require officers to meet with the caller, ensuring safety during situations like burglaries or domestic violence.

Residents should utilize ATL311 for reporting various non-emergency issues, including:

• Non-Emergency Traffic Signal Repair
• Potholes
• Right of Way Maintenance (ROW) Litter Removal
• Code Enforcement – Junk, Trash, Debris Removal (Private property only)
• Removal of Graffiti in the Right of Way
• Right of Way Maintenance Visibility/Overgrowth

ATL311 has partnered with PAD (Police Alternatives and Diversion) for community response services, reducing arrests and incarceration for individuals experiencing extreme poverty, substance abuse, or mental health concerns.

ATL311 operates Call Centers Monday-Friday between 7 am – 7 pm, while the Mobile app is available to record cases at any time. Explore our services and get more information here. Follow ATL311 on social media for updates.

It's crucial to use the appropriate emergency services to ensure 911 lines remain available for urgent situations. Refer to this guide to determine whether your issue requires a call to 911 or if it's more suitable for 311.

If uncertain about which entity to call for your issue, reach out to 311 for assistance in determining the appropriate course of action.